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Access For All - Mobility Information

York is one of England's finest and most beautiful historic cities. The city is a mixture of Medieval, Georgian and Victorian streets and buildings which support York’s shops, attractions, restaurants, pubs, accommodation, leisure facilities and festivals. With a centrally located station, York is an ideal place to travel to by train and come to enjoy the city's vibrant café culture, take some time to enjoy the museums and attractions or simply watch the world go by while sitting by the river.

Despite the historical nature of the city, many of York’s buildings and services are accessible to disabled people. York has a range of services available for those in need of extra support during their time in the city as well as an excellent range of hotels, B&Bs and self catering options to accommodate guests with access and equipment needs. York is fun and diverse city with plenty to do and should not be missed.

Services available in the city of York:

Accessible Accommodation - Be Independent

York is a truly accessible city that everyone can visit and have their equipment and access needs met while enjoying a holiday in our beautiful city. Working alongside Be Independent, hotels, B&Bs and self catering accommodation in York we can arrange delivery of bespoke health equipment to enable visitors to stay anywhere in York safely and with all of the equipment that allows them to be independent.

Be Independent is a provider of assisted living equipment and 24-hour response service in York. We can provide bespoke equipment solutions for individuals who may need a little extra support while they are away from home.

Units 3 & 4 Geralds Court, James Street, York, YO10 3DQ, Tel: (01904) 645000

Austism Inclusive Trained

Some members of the Visit York information staff are Autism Inclusive trained ensuring that the Visit York team are aware of people’s sensory differences. The visitor information staff can provide quiet areas, indicate busiest times and make every effort to provide clear directions and indicate exits clearly. Please contact 01904 550099 or email to speak to our Autism Champion.

 Download our latest certification here


Your Local Cinema detail accessible cinema screening for people with hearing and sight loss. All three cinemas in York screen regular films with subtitles for those with sensory losses.

Dial and Ride

A service for people with difficulty walking or using public transport. Specially adapted buses offer a door to door service from your home to the city centre or out of town retail parks and supermarkets. Tel: (01904) 624455

DisabledGo Access Guides

DisabledGo provide accessibility information to over 850 venues in York. This includes accessibility information for places such as cinemas, restaurants, hotels, attractions, shopping centres, libraries and many more.

Euan's Guide

Travel information for people with mobility problems.

Public Toilets

York’s public toilets have facilities for disabled people. If the facilities are unattended you will need a RADAR key to access them, which can be obtained from the Visit York Information Centre. All disabled facilities are locked between 8pm and 8am. Keys cost £3.50 and you can get one if you show proof of disability, such as a blue badge or a letter from your doctor, to:

Visit York Information Centre
1 Museum Street
Tel: 01904 550099

There are also several Changing Places toilets in York. See our website for more information: Changing Places Toilets


Shopmobility is a Registered Charity which hires electric scooters, wheelchairs and manual wheelchairs enable people to enjoy the shops and attractions in the city of York. Contact 01904 679222 or email

Talking Signs

Talking signs automatically speak information to people who approach them carrying a small 'REACT' unit, helping people with visual impairments to know where they are in the city centre. (The signs can speak in one of four different languages - English, Urdu, Bengali and Gujarati) The 'REACT' units are available from: York Blind and Partially Sighted Society, Rougier House, 5 Rougier Street, York, YO1 6HZ Tel: (01904) 636269

York Wheels

A voluntary sector service for people who have trouble using public transport. It's available to people who live within the City of York Council area. Volunteer drivers, using their own cars, provide a service for a small charge. There are also two minibuses small groups can hire. tel: (01904) 630080 for more information.

Trains to York with Virgin Trains

We've joined up with Virgin Trains to bring you some fantastic rail tickets to York. Tickets can be purchased up to 12 weeks in advance.


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