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We wish all our members a very happy New Year and the following information gives you an update on recent events around the York flooding and our response to it. We have been liaising continually over the Christmas and New Year period with all agencies involved. And we also now have a big job to do, working in partnership across the city, to ensure we market York more strongly than ever. In the short term we need your support to help get out our #Yorkopen4business message to alleviate any continuing perception that the city centre is under water.

Activity implemented to date includes:

From 26 December – we managed calls, emails and tweets and all practical issues around advising visitors, in close liaison with partners.

31 December – we received the confirmation from emergency services that we could fully push the message ‘Yorkopen4business’ and put this out on all our social media channels @visityork @visityorkbiz @york_means_biz and @makeityork

During this time we have been communicating with VisitEngland and VisitBritain as well as other key partners such as City of York Council and Welcome to Yorkshire to push the #yorkopen4business message.

4 Januarymedia statement issued communicating #Yorkopen4business message – distributed to national, regional and local broadcast media and to industry partners.
This content is also posted to our website

5 JanuaryYork Flood Recovery letter issued to all affected businesses. This letter includes information on financial support for businesses directly affected by the flooding.

Business affected by flooding

We are extremely keen to help anyone directly affected by flooding and City of York Council is offering funding support for those in need of help. If you’ve been directly impacted by flooding you can apply for a grant of up to £2.5k through Make It York. You can register a need at If there is anything at all that we can do to further support your business please get in touch with us.

Further guidance can also be found on the York Means Business website here

Grants Available

The government is offering residents and businesses grants of up to £5,000 to make properties more resistant or resilient to flooding? Find out if you are eligible

Next Steps

We have also issued a communication to everyone who has booked a stay with us this month. We hope it is helpful to add to your own communications both online and by email.

Over the next few weeks we will be working hard to market the city as assertively as we can. As part of this, we are exploring the possibility of attracting funding to launch a national promotional campaign for the city and we’ll keep you informed on this. We hope you can make it to the annual Tourism Conference on 20 January, where we’ll also have more news - you can book your place here.

Again if there is anything more we can do please do not hesitate to contact Kate McMullen, Head of Consumer Products and Marketing at Make It York on

Update from City of York Council

Please see the City of York Council leaflet for advice on the support available to businesses.

CYC are holding an event at York Barbican inviting residents and businesses affected by the recent floods to speak with partners involved. Find out more about attending here

Commercial waste customers whose bins have gone missing or need replacing should contact 01904 553282/01904 553270 and replacement bins will be delivered. In the meantime bags will be collected from those customers.

We are anticipating the Government will match-fund York flood-related donations (up to a certain total). To donate to the York Flood Appeal please visit

For the latest information and advice please see the CYC flood update newsletter here or visit