As a member of Visit York, you have the benefit of a comprehensive listing on our website.

The following video and FAQs will help you troubleshoot any questions you may have regarding logging in and editing your listing

0:08 How to update and improve your pages on visityork.org

1:11 Changing descriptions & adding hyperlinks

2:21 Adding images

4:01 Contact Information

4:23 Adding social media and video

4:47 Updating facilities & accessibility information

5:12 Business Map


FAQs

Business Listing

How do I login?

Use this link to access the Business Login.

If you need to reset your password, click on the ‘Forgot your password?’ link. Remember you will not be able to login until you have received your activation email and created your account.

How do I edit my listing on visityork.org?

All updates to content and images on your individual listing will be made through the DC Business Login Plus. Make sure you are logged in as above and click on 'DC Business Login Plus' in the left hand column.

Please note, all changes made to your listing will need to be approved by our digital team. We will aim to approve all changes within 24 hours.

How do I reset my members login password?

Click on the ‘Forgot your password?’ link on the Business Login page, you will be prompted to put in your email address, and you’ll receive an email to help reset your password.

Can we have more than one user for the Business Login?

You can have a maximum of 5 logins. Please email digitalteam@makeityork.com with; full name, position, telephone number & email of any additional contacts.

How do I add or remove images on my listing?

Once you have logged in and selected your listing, select ‘Directory’ > ‘Media’ > ‘Main Image’. Here you can upload new images or remove existing ones.

IMPORTANT

  • All images must be landscape 1080 by 608 pixels minimum size
  • For image resizing please use Adobe Photoshop or a free equivalent here.
  • Image must also be under 2mb file size. Images over 2mb? Use this simple and free image compression tool.
  • Remember, any changes made to your business listing will need to be approved by our digital team

Why do I have generic images on my listing?

These are the default images that are assigned to every listing without suitable photography.

If you are seeing a default image, it is because we have not yet received images from you to upload. Don’t worry, uploading your images is easy – please see the above FAQ.

How do I change the order of images on my listing?

Follow the instructions to login and access the Media section.

Click and drag the image you want to move, the top image in the list is the ‘first’ image on your web page.

Why are the images not being displayed correctly on my listing?

Please ensure your images are a minimum size of 1080 x 608 pixels.

How do I change the contact details on my listing?

Follow the above instructions to login to the Business Login, select ‘Directory’ > ‘Contact information’ and make any relevant amends.

Remember, any changes made to your business listing will need to be approved by our digital team

How do I edit the text on my product listing?

Follow the above instructions to login to the Business Login, select ‘Directory’ > ‘Business Information’ > Edit ‘Body’ text.

Remember, any changes made to your business listing will need to be approved by our digital team

How do I add a link to my listing’s description?

Follow the above instruction to edit your business listing. Highlight the words you want to add a link to, click the link icon in the menu above, then type or paste your link.

Remember, any changes made to your business listing will need to be approved by our digital team

How do I add a YouTube Video to my listing?

Open the YouTube video you want to add to your page, click on the share button to the right underneath the video, then click 'embed', then copy the URL that looks like 'htps://www.youtube.com/embed/vVnEOouziUI'

Once that is copied, follow the above instructions to login to the Business Login, select ‘Directory’ > 'Media' > and paste the copied URL to the 'Business Video URL' section. If you have any questions, please email digitalteam@makeityork.com

How do I add TripAdvisor ratings to my listing?

To add TripAdvisor rating widget to your page on visityork.org, you need your business' TripAdvisor Code. The easiest way to find this is to go to the URL of your TripAdvisor page, e.g. for the Visit York Information Centre it is https://www.tripadvisor.co.uk/... and you need to select the number directly after -d in the URL. For example, for the Visit York Information Centre, the code is 212051 (underlined red in the below screenshot).

Once you have your code, follow the above instructions to login to the Business Login, select 'DC Business Login Plus' on the left column, then ‘Directory’, and enter the code to the 'Trip Advisor Code' section.

How do I update my listing to display a special offer?

If you want to display a special offer on your listing and appear on our special offers pages, follow the above instructions to login, click on ‘DC Business Login Plus’ > ‘Choose correct business’ > ‘Offers’ > ‘Create Offers’ and fill in the sections accordingly.

Remember, any changes made to your business listing will need to be approved by our digital team

How do I tag my business with a relevant category? E.g. Al Fresco dining?

Follow the above instructions to login to the Business Login, select ‘Directory’ > ‘Categories’> Select the relevant business categories and global categories.

Remember, any changes made to your business listing will need to be approved by our digital team.

My listing is in the wrong category, how can I change this?

Follow the above instructions to login to the Business Login, select ‘Directory’ > ‘Categories’> Select the correct business categories and global categories.

Remember, any changes made to your business listing will need to be approved by our digital team.

What else can I do to promote my listing on visityork.org?

Below are just some of the options you have to promote your listing on visityork.org:

  • Web Advertising
  • Social Media Advertising
  • Featured pages - Feature page content gives you the chance to include:

• Video content

• Event Feed

• 500 words of copy

• The opportunity to offer vouchers to download in PDF format

• Multiple links to your own website

  • Email marketing - Inclusion in 7 days or Visit York newsletters.

To find out more and promote your listing please see the digital marketing rate card here or contact the Visit York Membership at Membership@makeityork.com.

How do I find my business listing?

Search the name in the search box on visityork.org and this will display any relevant pages.

How can I make the most of my business listing?

To get the most benefit from your product listing and best communicate to site users, ensure your listing has:

  • As many images as your membership level permits (Bronze – 10, Silver – 15, Gold – 20)
  • Accurate and up to date copy
  • Social media feeds and TripAdvisor link
  • Relevant external links
  • Include ticket prices where relevant.
  • Utilise a range of advertising options provided by Visit York.

Events

How do I submit my event?

Follow the above instructions to login, click on ‘DC Business Login Plus’ > ‘Choose correct business’ > ‘Events’ > ‘Create Event’ and fill in the sections accordingly.

Please note:

Events may take up to 3 working days to be approved

Approval is at the discretion of the Visit York team and Visit York reserves the right to edit or decline any event.

Events must be submitted with a relevant high-quality image for which you have permission to use. Submissions without any photography will be given a default graphic/image which may not be relevant to the event.

What are the image requirements for events?

Please ensure your images are a minimum size of 1080 x 608 pixels.

Please also ensure it is relevant and you have the rights to use the image.

When will I find out if my event is approved?

You will receive an email within 3 working days to confirm if your event has been approved. If your event is not approved, you will receive feedback as to why so that you can amend and re-submit. Please contact digitalteam@makeityork.com if you have any questions.

How do I change event details or remove an event if it has been submitted and approved?

If you want to change an event:

Follow the above instructions to login, click on ‘DC Business Login Plus’ > ‘Choose correct business’ > ‘Events’ > Select relevant event, edit the new details and click ‘save’

Remember, any changes made to your business listing will need to be approved by our digital team.

If you want to remove an event:

Follow the above instructions to login, click on ‘DC Business Login Plus’ > ‘Choose correct business’ > ‘Events’ > Click the small cross on the right hand side of the page to ‘delete’ the event you want to remove.

Can I add multiple ticket prices to my event?

Yes, you can. To do this, follow the above instructions to login, click on ‘DC Business Login Plus’ > ‘Choose correct business’ > ‘Events’ > Select the relevant event > ‘Event Performances’ > click on ‘+ Performance’ > ‘Tickets’ > ‘+ a row’ and add as many rows as relevant.

Remember, any changes made to your business listing will need to be approved by our digital team.

Can I sell tickets on visityork.org?

Yes, you can. Through a partnership with TXGB, Visit York members can sell their tickets online through visityork.org

For more information please contact Visit York Membership at Membership@makeityork.com

Where does my submitted event appear on visityork.org?

Approved events will appear on visityork.org/whats-on. If you are a gold Visit York Member they will also appear on seasonal events pages/hub pages.

What else can I do to promote my event with Visit York?

Below are just some of the options you have to promote your event on visityork.org:

  • Web Advertising
  • Social Media Advertising
  • Email marketing - Inclusion in 7 days or Visit York newsletters.

To find out more and promote your event please see the digital marketing rate card here or contact Visit York Membership at Membership@makeityork.com


Digital Marketing

Can I advertise on visityork.org?

Yes, you can – please see the digital rate card for more details.

To discuss a digital marketing package, contact Visit York Membership at Membership@makeityork.com

How much does it cost to advertise on visityork.org?

Prices start from £100.00 per month + VAT. See the digital rate card for more details and options or contact Visit York Membership at Membership@makeityork.com

What are the benefits of digital marketing with Visit York?

Advertising on visityork.org gives you visibility on a website with a relevant and engaged audience of over one million users per year. Benefit from working with the widely recognised and trusted Visit York brand and have the ability to measure your return on investment with detailed campaign reporting provided by the digital team.

Do Visit York members get a discount on digital advertising?

Yes, they do, please see the digital rate card for discounts applied.

Can I promote my business in both print and digital with Visit York?

Yes, you can. To discuss packages, contact Visit York Membership at Membership@makeityork.com


General

How can I get involved with Visit York’s seasonal campaigns? E.g. Christmas, Halloween.

Please ensure you upload relevant events using the Business Login.

Check the members marketing opportunities section for toolkits.

Contact Visit York Membership at Membership@makeityork.com

Can I use Visit York’s images on my own website?

Visit York members have free access to images in the Visit York image library to use for the promotion of tourism in York.

Please note, images on visityork.org are under copyright so please do not use images directly from the site without prior permission.

I’ve found an error on the website, who do I contact about this?

Please contact digitalteam@makeityork.com regarding any errors or amends.

Do you have a question that you don’t see the answer to? Please email your question to digitalteam@makeityork.com