The awards, sponsored by LNER, aim to shine a spotlight on excellence in York’s tourism sector and reward quality, innovation and customer service. Across many categories the winners will also go forward to the national VisitEngland Awards for Excellence.

During the special ad-free live broadcast Ben Fry and Laura Castle, Minster FM’s Breakfast Show hosts will be announcing winners across 16 categories – celebrating the very best of York’s shops, pubs, hotels, restaurants, attractions and more. Click here for more information.

Winners 2020

Congratulations to you all and a big thanks to everyone who entered.

The Visit York Tourism Awards celebrate individuals and companies who offer that extra special service and experience for York's visitors, recognising and rewarding excellence in the city's multi-million pound tourism sector.

Winners Logo ►

Winners Toolkit ►

Highly Commended Logo ►

Finalist Logo ►


Winner and Finalists

Accessible & Inclusive Tourism Award - Sponsored by Yorkshire Gas & Power

Winner:

The JORVIK Group of Attractions

B&B and Guest House of the Year - Sponsored by Booking.com

Winner:

Woodlands Farm Thimbleby

Finalists:

No.21 York
Woodlands Farm Thimbleby

Business Events Venue of the Year - Sponsored by Sparq

Winner:

The Grand, York

FInalists:

Novotel York Centre
The Grand, York
York Barbican
York Racecourse

Camping, Glamping and Holiday Park of the Year - Sponsored by Minster FM

Winner:

Vale of Pickering Caravan Park

Finalists:

Vale of Pickering Caravan Park
Wolds Edge Holiday Lodges
York Holiday & Cycle Stop

Experience of the Year - sponsored by LNER

WInner:

The Bloody Tour of York

Highly Commended:

The Cookery School at The Grand, York

Finalists:

Castle Howard
The Bloody Tour of York
The Cookery School at The Grand, York
Van Gogh: The Immersive Experience

Event of the Year* - Sponsored by LNER

Winner:

York Maze Hallowscream

Highly Commended:

York Minster Northern Lights

Finalists:

JORVIK Viking Festival
York Maze Hallowscream
York Minster Northern Lights

International Tourism Award - Sponsored by City Cruises York

Winner:

The Grand, York

Finalists:

OE Media
The Grand, York

Large Hotel of the Year - Sponsored by Streamline Taxis

Winner:

The Grand, York

Finalists:

Grantley Hall
Hotel Indigo York
The Grand, York
The Principal Hotel

Large Visitor Attraction of the Year - Sponsored by Fowlers of York

Winner:

Castle Howard

Finalists:

Castle Howard
JORVIK Viking Centre
National Railway Museum

New Tourism Business of the Year - Sponsored by Minster FM

Winner:

Grantley Hall

Finalists:

Grantley Hall
Northwood Trail, England’s Fairy Sanctuary
OE Media
Yorkshire Appetite Food Tours

Pub of the Year - Sponsored by Hunter Gee Holroyd

Winner:

The Drovers Arm Restaurant & Country Pub

Finalists:

House of Trembling Madness (Lendal)
The Ackhorne
The Botanist York
The Drovers Arm Restaurant & Country Pub

Self Catering Accommodation of the Year - Sponsored by HomeAway

Winner:

Wolds Edge Holiday Lodges

Finalists:

Serenity Inn the City
The Enchantment Chamber
Wolds Edge Holiday Lodges

Shop of the Year* - Sponsored by The York BID

Winner:

York Gin

Highly Commended:

Bluebird Bakery

Finalists:

Bluebird Bakery
The Balloon Tree Farmshop & Café
The Shop That Must Not Be Named
York Gin

Small Hotel of the Year - Sponsored by Yorkshire Laundry Services

Winner:

Grays Court Hotel

Finalists:

Dean Court Hotel
Grays Court Hotel
The Parisi Hotel

Small Visitor Attraction of the Year - Sponsorship by York Pass

Winner:

Energi Trampoline Park

Finalists:

Barley Hall
Energi Trampoline Park
Locked in Games York
Mother Shipton’s Cave
York Army Museum

Taste of York Award - Sponsored by Morrell Middleton

Winner:

Roots York

Highly Commended:

The Whippet Inn

Finalists:

Plush Café
Roots York
The Star Inn The City
The Whippet Inn
The York Roast Co

*Visit York only. These categories are not eligible to go forward to the VisitEngland Awards for Excellence


*Visit York only. These categories are not eligible to go forward to the VisitEngland Awards for Excellence

Judging

The Visit York Tourism Awards are judged by an independent panel of judges.

For all Awards the first stage is ‘desk judging’ – which is an evaluation of the online applications using a centralised scoring matrix. A shortlist of entrants is then selected from the application who will be our ‘Finalists for 2020’

Our judges look for evidence of excellence and best practice in all areas of the business operation. A strict word limit is set for each section/question and the online system will cut off at the maximum word count.

The finalists are then taking through a second round of judging which will be conducted through a ‘Mystery Shop’* and subsequent report. The judging panel will then meet to make a final decision utilising all the submitted and gathered evidence for the winners.

Mystery Shopping

This year we will continue to work with our Visit York member and local Regional Director, Ian Sadler from Insight6 to carry out the valuable mystery shopping for the awards.

Insight6 is one of the UK's leading Customer Intelligence organisations in the UK who work within the tourism sector and carry out thousands of high quality mystery shops every month.

As part of the process applicants of all categories will have the opportunity to meet with Ian and after the awards ceremony will be offered a review meeting to go through the completed report on your business.

*Only one category this year will not be mystery shopped – Event of the Year. The second round of judging for this category will comprise of a face to face interview.

Please note: Shortlisted businesses must agree to waive all costs associated with the mystery shopper process.

All applicants for the 2020 Awards, including those who do not reach the shortlist stage, will receive feedback on their application via the Openwater system.