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Visit York Tourism Awards 2018 │ Showcasing York's Tourism Industry

Visit York Tourism Awards 2018 - Mystery shopping (#VYTA18)

This year we are working with our Visit York member and local Regional Director, Ian Sadler from Shopper Anonymous to carry out the valuable mystery shopping for the awards.

Shopper Anonymous is one of the UK's leading Customer Intelligence organisations in the UK who work within the tourism sector and carryout thousands of high quality mystery shops every month.

As part of the process applicants will have the opportunity to meet with Ian and after the awards ceremony will be offered a review meeting to go through the completed report on your business.

Mystery shopping will take place in April 2018.

Please note: Shortlisted businesses must agree to waive all costs associated with the mystery shopper process.

The winners will be announced at a glittering black tie event on Thursday 21 June at the National Railway Museum.

Winners of the Visit York Tourism Awards 2017:

Bed & Breakfast of the Year– Sponsored by Little Hotelier

Winner: Tower Guest House

Highly Commended: The Bar Convent Guest House

Carr House Farm Bed and Breakfast
Lil's on the Waterfront

Café/Tearoom of the Year– Sponsored by Booker York

Winner: El Piano

Countess of York at the National Railway Museum
The Balloon Tree Farmshop & Café
The Garden Room at The Principal York


Conference Venue of the Year– Sponsored by Colour Options

Winner: The Principal York

Highly Commended: National Centre for Early Music (NCEM)

The Bar Convent (Conferencing)
York Science Park

Family Friendly Experience of the Year– Sponsored by P&O Ferries

Winner: Yorkshire's Winter Wonderland

The Bloody Tour of York
York Art Gallery
York Maze

Hotel of the Year– Sponsored by Streamline Taxis

Winner: The Principal York

Feversham Arms Hotel & Verbena Spa
Hotel du Vin York
Hotel Indigo York
The Black Swan Hotel


Newcomer of the Year- Sponsored by Hungate York Regeneration

Winner: Can You Escape? York

Brew York Craft Brewery & Tap Room
Joe's Kitchen
Staycity Paragon Street York
The Botanist York

Outstanding Customer Service Award– Sponsored by Manchester Airport

Winner: Alison Storey (York Racecourse)

Anna Bialockleb (The Whippet Inn)
Damian Palmer-Bunting (Robin Hood Caravan)
Edward Kelly (Stay City)
Frank Caulfield (Dean Court Hotel)

Pub/Bar of the Year– Sponsored by Hunter Gee Holroyd

Winner: Pairings Wine Bar

The Blue Bell
The Chapter House at The Principal York
The Drovers Arms
Thomas's of York Pub & Kitchen

Restaurant of the Year– Sponsored by Morrell Middleton Accountants

Winner: The Whippet Inn Steak & Alehouse

Ambiente Tapas
Melton's Restaurant
The Drovers Arms Restaurant & Country Pub
The Raj
The Weathervane Restaurant

Self-Catering Venue of the Year– Sponsored by Yorkshire Laundry

Winner: The Old Brewery, York

Highly Commended: Robin Hood Caravan & Camping Park

Forest Holidays
York Stay Holidays

Shopping Experience of the Year– Sponsored by York BID

Winner: Käthe Wohlfahrt, Mulberry Hall

Bishy Road
Pandora's Box

Visitor Attraction of the Year (Over 50,000 Visitors)– Sponsored by F.R. Fowler & Son

Winner: York Art Gallery

Eden Camp Modern History Theme Museum
Energi Trampoline Park York
North Yorkshire Moors Railway
The York Dungeon

Visitor Attraction of the Year (Under 50,000 Visitors)– Sponsored by First Group

Winner: National Centre for Birds of Prey

Go Ape Dalby
The Bloody Tour of York
York Army Museum

Visitor Experience of the Year– Sponsored by Virgin Trains East Coast

Winner: HallowScream at York Maze

BOBH - Day Trips from York
Eboracum Roman Festival
Yorkshire's Winter Wonderland

Visit York Outstanding Contribution Award 2017-Sponsored by The Great Yorkshire Fringe

Awarded to: Will Zhuang


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