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06/02/2018

News release - Issued by Best Western Hotels & Resorts

York Hotel Manager Wins At National Awards Ceremony

Frank Caulfield, Front of House Porter at Dean Court Hotel, BW Premier Collection, has won the Jewel of the Year Award sponsored by Ab InBev at this year's Best Western Awards, which took place this week in Brighton.

The awards, sponsored by Brakes, now in their 40th year, celebrated the largest collection of independent hotels in GB, and saw 14 hotels from across the country crowned as worthy winners. Frank Caulfield was presented with his award at the Best Western Annual Members Conference at the Grand Hotel in Brighton.

Speaking of the win, Frank said: "I’m thrilled to be crowned this year's winner of Jewel of the Year. It is an honour to have been recognised on a national scale and I am very grateful to all of our hotel guests who gave me their vote."
Les Asplen, Managing Director of Best Western Great Britain, commented on the winners: "It is important to take the time to recognise the excellent work going on across our hotels, particularly in recent times, which have been challenging for this industry. As independent properties, each and every one of our member hotels have unique stories to tell, so we like to highlight their brilliantly different qualities and acknowledge those that take the customer experience to the next level."

"I'm thrilled to see Frank Caulfield as the winner of the Jewel of the Year Award this year. It is due to his continued hard work and outstanding customer service that he took home the award."

Accolades were distributed for a variety of categories, ranging from fans' favourites, to the property that made the biggest difference to their local communities. A full list of the results can be found below.

  • Jewel of the Year, sponsored by Ab InBev: Frank Caulfield - Dean Court Hotel, BW Premier Collection
  • Making a Difference Locally Award, sponsored by BWBCT: Best Western Forest Hills Hotel
  • Best Customer Experience Winner (small hotel), sponsored by Matthew Clark: Best Western Hotel De Havelet
  • Best Customer Experience Winner (medium hotel), sponsored by Matthew Clark: Best Western Premier Mount Pleasant Hotel
  • Best Customer Experience Winner (large hotel), sponsored by Matthew Clark: Best Western Kings Manor Hotel
  • Best Western Hotel of the Year Award Winner (small hotel), sponsored by Fidelity: Best Western Walworth Castle Hotel
  • Best Western Hotel of the Year Award Winner (medium hotel), sponsored by Fidelity: Best Western Plus Glendower Hotel
  • Best Western Hotel of the Year Award Winner (large hotel), sponsored by Fidelity: Best Western Premier Yew Lodge Hotel & Conference Centre
  • Fans' Favourite Award, sponsored by Guestline: Ambleside Salutation Hotel, BW Premier Collection
  • Outstanding Contribution Award, sponsored by Brakes: Best Western Plus Lee Wood Hotel
  • Best Western Rewards Insider Hotel Award, sponsored by McCain: Best Western Corona
  • Most Improved Hotel Award, sponsored by Black & White Hospitality: Best Western Plus Glendower Hotel
  • Associate Hotel of the Year, sponsored by Knight Frank: Castle Green Hotel in Kendal, BW Premier Collection
  • Staff Member of the Year from Central Office: Bruce Adams

ENDS


For media enquiries please contact bestwestern@jaywingpr.com

About Best Western GB

Best Western is a brilliantly different collection of independent hotels proudly giving a personal welcome to guests for over 70 years. With over 250 distinctive hotels in Great Britain alone, there is more to explore with Best Western.

Best Western GB is a retained-profit membership organisation that helps hotels maintain their independence. Committed to representing the views of its independently owned member hotels, Best Western GB tackles key industry issues on their behalf, including the effects of Government policies and legislation, industry changes and environmental impact on the heartbeat of the Great British hospitality industry.

To find out more visit Best Western GB's Media Centre: www.bestwestern.co.uk/company/best-western-media-centre