Things to Do, Attractions, Family Friendly, Museums, Eat & Drink, Chocolate
York's Chocolate Story
About Us
Did you know York is known as the ‘Chocolate City’? Discover why at York’s Chocolate Story - a must-visit attraction for families, adults, chocolate lovers, history-buffs, and anyone seeking a unique experience!
Located in the heart of York, this immersive tour offers an exciting and educational journey through the fascinating world of chocolate. Enjoy interactive exhibits, delicious tastings, and the chance to make your own chocolate – all wrapped in rich, local history.
At York’s Chocolate Story, taste your way through history as our entertaining tour guides lead you through the city’s sweet past and present - from the ancient origins of chocolate in the rainforests of Central America to the cobbled streets of Yorkshire. Along the way, you’ll learn about York’s most famous chocolate-making families and their iconic creations including the Chocolate Orange and the world-famous KitKat.
But the experience doesn’t stop there! Roll up your sleeves and decorate your very own chocolate lolly, complete with your choice of toppings and packaging to take home. You’ll also enjoy a live demonstration from one of our expert chocolatiers, before heading down to our café and gift shop, where you’ll find a tempting selection of chocolate treats and indulgent drinks.
Take a guided tour and discover York's chocolatey past:
- Classic Guided Tour
- Tour & Truffle Rolling
- Chocolate & Rum Tour (over 18's)
- Chocolate & Gin Tour (over 18's)
- Seasonal Tours (check website for details)
Hands-on chocolate-making experiences!:
- Private Hire Masterclasses
- VIP Chocolate Masterclass (over 16's)
- Children's Birthday Parties
- Family Masterclasses (half-term only)
To enquire about events or bespoke chocolate orders, please email info@yorkschocolatestory.com.
Accessibility
To find out more about accessibility at York's Chocolate Story, visit our website.
Experience York's sweet story for yourself - don't miss out, pre-book online today!
Opening Times
Sunday: 10:00 - 17:00
Monday: 10:00 - 17:00
Tuesday: 10:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday: 10:00 - 17:00
Friday: 10:00 - 17:00
Saturday: 10:00 - 17:00
Holidays may have extended opening hours, please check our website or contact us for more information.
Facilities
- Disabled toilets
- Facilities for hearing impaired
- Credit cards accepted (no fee)
- On-site catering
- Baby changing facilities
- Children welcome
- Facilities for corporate hospitality
- Dogs not accepted (except guidedogs)
- Gift shop
- Regional Tourist Board Member
- Welcome Host
- Groups welcome
- Coach parties accepted
Location
Events at York's Chocolate Story
Summer Family Masterclass at York's Chocolate Story
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Frequently asked questions
- What are your opening hours?
Our daily opening ours are 10am - 5pm, however during peak periods and holidays, extended hours may apply - please check the booking page for more details.
Please note: We're closed on 24th, 25th, & 26th December and 1st January.
- How long do your experiences last?
Our experience durations are as follows:
Classic Guided Tour - approximately 1 hour to 1 hour 15 minutes
Tour & Truffle Rolling - approximately 1 hour 15 minutes to 1 hour 30 minutes
Gin & Rum Tours - approximately 1 hour 30 minutes
VIP Masterclass - approximately 2 hours
Family Masterclass (available during school holidays) - approximately 1 hour 30 minutes
Please note that experience times are approximate and may vary slightly.
For details of any seasonal events or special experiences, please visit our website.
- Can I visit the shop or café without booking a tour?
Yes absolutely! Customers are welcome to purchase a takeaway drink from our café or browse our shop whenever we are open.
- Is there a car park on site at the attraction?
Due to our attraction being located in York City Centre, there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park which is roughly a 5 minute walk away (car parking prices can be found on their website).
Find out more about how to find us here.
- What age do you recommend for the guided tour?
We suggest the Guided Tour for guests aged 4 and above. Children under 4 are welcome to visit for free. While they still need a ticket for entry, you can easily add a complimentary ticket during the booking process on our website booking page here.
- Does the Guided Tour cater for allergies/dietary requirements?
We can accommodate a range of dietary needs on our Guided Tour. This includes nut, soy, gluten, or dairy allergies, and a vegan diet. While we strive to offer alternative samples or dark chocolate substitutes whenever possible, please be aware that as we operate an open kitchen, we cannot guarantee the absence of traces. Feel free to reach out to our team at info@yorkschocolatestory.com to discuss your specific requirements.
Find out more about how we cater for allergies/dietary requirements here.
- Is the Guided Tour wheelchair accessible?
Each Guided Tour is accessible for one wheelchair with lift access throughout the attraction. If you have any accessibility needs, please speak to our Reservations Team prior to placing a booking. You can call them on 01904 527765 or email info@yorkschocolatestory.com. For those with accessibility requirements we recommend booking in advance. Without an advance booking guests may need to wait a considerable time to start a tour.
Find out more about accessibility here.
- Are Masterclasses wheelchair accessible?
Unfortunately we do not have a wheelchair lift available to access our downstairs function room where our Chocolate Masterclasses are held (this applies to all seasonal masterclasses too i.e summer masterclass). We do however have wheelchair access on our 1st floor where our VIP Chocolate Masterclasses take place.
Find out more about accessibility here.
- Are pushchairs allowed on the Guided Tour?
During quieter times pushchairs are allowed on the Guided Tours.
Find out more about accessibility here.