Frequently asked questions

Do I need to pre-book?

We recommend pre-booking during our peak times (e.g. school holidays, special exhibitions, Christmas) to avoid waiting. Walk-ins are always welcome, but you could be asked to come back at a quieter time in the day.

We strongly recommend pre-booking our Friday Guided Tours as they have limited capacity.

How long does my ticket last?

Tickets are valid for unlimited visits* for one year from the purchase date. They’re non-transferable and apply to all members of your original party. You will be asked to sign your ticket upon arrival, so make sure to bring your ticket and ID each time you visit again. Annual tickets only apply to paid tickets.

*Excludes tours and special events

Do I qualify for discounts/ reduced entry?

We offer free entry (including Friday Guided Tours) to holders of Historic Houses Passes, National Art Passes, and York Passes, as well as Fairfax House/York Civic Trust members. York Cards and Museum Association passes receive a 20% discount on admission. Carers enter for free when visiting with the person they care for.

We do not currently offer Bluelight or Military discounts.

How much are children's tickets?

16 and under go free with a paying adult!

Is the museum child-friendly?

Yes! During school holidays and the summer term we have kids trails throughout the House. Enter to be in with a chance of winning a very special mouse.

How long does a visit take?

Visits around the house generally take between 45 minutes to 1 hour.

What if I am running late for my booked time slot?

If you are running late or early for your booked time slot, please be assured that your ticket is still valid but you may need to come back at a different time.

Just speak to our front of house team or call us on 01904 655 543, especially during peak times or for Guided Tours.

If you arrive after our last entry, you may be asked to come back another day, so please check our opening times.

Can I bring a buggy?

Pushchairs and large items aren’t allowed in the museum due to the size of our rooms, but our team will gladly store them at the front desk during your visit.

Do you have a gift shop?

Yes! Our gift shop is the very first stop on your visit, alongside our visitor services desk.

Can I leave my bags?

Yes, we offer free lockers with keys for smaller items. Larger bags or suitcases can be left with our front desk team.

Can I take photos?

We highly encourage our visitors to take photos of the house and collection; however, we ask that you do not use flash photography.

Do you have content in foreign languages?

Yes, check our page on the Bloomberg Connects App to learn all about our house in your own language. A QR code will be at the front desk, and more will be throughout the house.

Do you allow dogs?

No, there are no dogs allowed in the museum apart from assistance dogs.