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Access For All - Mobility Information

York is one of England's finest and most beautiful historic cities. The city is a mixture of Medieval, Georgian and Victorian streets and buildings which support today's shops, restaurants, pubs, leisure facilities and festivals. 

Despite the historical nature of York, many buildings and services are accessible to many disabled people. City of York Council, Visit York and the University of York are happy to sponsor the DisabledGo website to help promote independent living for disabled people in York. 

DisabledGo Access Guides 

York City Council work in partnership with DisabledGo to provide accessibility information to nearly 1000 venues in York. This includes accessibility information for places such as cinemas, restaurants, shopping centres, libraries and many more. To find out more information please visit DisabledGo.

Austism Inclusive Trained

Select members of our visitor information staff are Autism inclusive trained ensuring that: 

  • We are aware of people's sensory differences
  • We try to provide a quiet area as a break-out space if possible
  • We have staff who are autism aware should you have any concerns
  • We make every effort to provide clear directions and to indicate EXITS clearly
  • We indicate clearly when we experience the busiest times

 Download our latest certification here


York also provides other services for disabled people:

Shopmobility lends wheelchairs (manual and powered) and scooters to anyone whose mobility is limited for whatever reason. The service is provided to both residents and visitors. It is located on level 2 of the Coppergate Centre car park, Piccadilly. For more information contact:
Tel - (01904) 679222
email - 

Travel information for people with mobility problems. See more>

Your local cinema

Accessible cinema for people with hearing and sight loss. See more>

 Talking Signs automatically speak information to people who approach the sign carrying a small 'REACT' unit, helping people with visual impairments to know where they are in the city centre. (The signs can speak in one of four different languages - English, Urdu, Bengali and Gujarati) The 'REACT' units are available from:

York Blind and Partially Sighted Society, Rougier House, 5 Rougier Street, York, YO1 6HZ Tel: (01904) 636269

Be Independent is the major provider of assisted living equipment in York. We can provide bespoke equipment solutions for individuals who may need a little extra support to manage while they are away from home.

Units 3 & 4 Geralds Court, James Street, York, YO10 3DQ, Tel: (01904) 645000

Dial and Ride is a service for people with difficulty walking or using public transport. Specially adapted buses offer a door to door service from your home to the city centre or out of town supermarkets. Tel: (01904) 624455

York Wheels is a voluntary sector service for people who have trouble using public transport. It's available to people who live within the council area. Volunteer drivers, using their own cars, provide a service for a small charge. There are also two minibuses small groups can hire. tel: (01904) 630080 for more information.

Public Toilets have facilities for disabled people but you will need a RADAR key to get into them unless they are attended. All disabled facilities are locked between 8pm and 8am. Keys cost £3.50 and you can get one if you take proof of disability, such as a blue badge or a letter from your doctor, to:

Visit York Information Centre
1 Museum Street
Tel: 01904 550099

There are also several Changing Places toilets in York. See our website for more information: Changing Places Toilets

 For more information check DisabledGo or York City Centre Disabled Access


Trains to York with Virgin Trains

We've joined up with Virgin Trains to bring you some fantastic rail tickets to York. Tickets can be purchased up to 12 weeks in advance.


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