Chief Executive, Shopper Anonymous
Jonathan Winchester established Shopper Anonymous UK in 2006 and now runs the UK’s largest feedback organisation. With a sound business model, Regional Directors now represent the company throughout the UK.
The knowledge accumulated from working with over 900 clients and conducting 300,000 ‘mystery shops’ has given Jonathan and the team an amazing insight into great (and poor) customer service. With a portfolio of businesses varying from accountants to zoos, attractions to vets and with much in between, the company is ideally placed to motivate owners and managers to make instant and ongoing improvements to customer experiences.
Jonathan is passionate about good customer service and the need for constant quality improvement.
As a well known public speaker and mentor offering experienced business advice and thought-provoking guidance, he regularly speaks at large events and recently shared a platform with Steve Wozniak, co-founder of Apple.