Cedar Court Grand Hotel and Spa's wedding coordinator, Evie Skaith, won 'Most Outstanding Customer Service offered by a Wedding Coordinator' at The Wedding Guide UK's North of England Wedding Awards for Outstanding Customer Service, held at the National Railway Museum in York on 10 September. Organised by The Wedding Guide magazine, the North of England Wedding Awards recognise those businesses which provide outstanding customer service and go the extra mile for their customers.
Hundreds of companies were entered into the awards, with the votes of their own customers deciding whether they would be shortlisted as finalists in 18 categories, which included best bridal gown retailer, best wedding venue and best wedding caterer.
Liz Clark, Publisher of the Wedding Guide for the North East and Yorkshire, said:
"Brides and grooms are looking for something special, for the company that goes the extra mile to help deliver a truly amazing wedding day. We were all bowled over by the level of customer service and commitment to their weddings that Cedar Court Grand has shown – a very well deserved win."
Bride Philippa Knill commented:
"Our wedding co-ordinator, Evie, was fantastic. Our small, weekday wedding could have seemed irrelevant to such a large and grand establishment, but we were treated as though it was the most important of events. Evie was easy to contact, enthusiastic about our plans, and was very accommodating with any specific requirements we needed. A fabulous co-ordinator that deserves to be acknowledged in her field of expertise!"
Louise Gee, Sales Manager for Cedar Court Grand commented: "We are delighted to have won this award - incredible customer service is at the heart of our weddings service - we know that the quality of our service is nothing without the amazing people who deliver it. We don’t do off the shelf, so all of our weddings are one-of-a-kind, and Evie’s hard work and dedication is right at the centre of that."