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image for Group Visits item typeYork's Chocolate Story - Groups Information

  • York Tourism Awards Finalist
  • York Tourism Awards Highly Commended
  • York Pass
  • Self-assessed Accessibility Information

Themed Attraction


York's Chocolate Story

York's Chocolate Story

Attraction Entrance


York's Chocolate Story, located in the heart of York, offers groups of all ages an entertaining and informative guided tour through the history of York's most famous chocolate-making families and their finest creations. Whether you are looking to explore York’s social history, take a trip down memory lane or taste some of the finest chocolate the city has to offer, a guided tour with us is a wonderful addition to any itinerary. Preferential rates are available for pre-booked groups of fifteen or more people.

York’s Chocolate Story also offers an award-winning educational programme for students of all ages. Follow the story from bean to bar, discover the Aztec gift of the gods, study changing states with chocolate and bring York’s chocolate factories to life! Find out more at\education.

Finalists in the 2013 National Coach Awards, the 2013 and 2014 Coach Tourism Awards and Winner of a British Youth Travel Award.

Get hands-on in our Factory Zone and create your own chocolate bar to take home! Guests can also explore our exhibition commemorating the centenary of the outbreak of WWI: ‘A Taste of Home,’ running until 31st December 2014.

Opening details

Open daily:
10:00-18:00 (last tour 17:00)

Closed 25-26 December and 1 January.

CHOCOLATE BAR café open daily 10am - 6pm (Friday and Saturday until 9pm)


Group rates: £7.65 adult, £7.00 concession, £6.25 child, £4.95 school child

Events at this Venue

date event
Sun 30 Jul - Sun 3 Sep Terry’s Guided City Walk: 250 Years of Terry’s



See location of York's Chocolate Story on Google mapsSee location on Google maps

Map reference: SE 604519  Lat: 53.95991 Long: -1.08040

We are within walking distance of all major city-centre bus routes and pay and display car parks.

Park & Ride:
With six cleverly located sites surrounding the city centre getting into York has never been easier.

Parking: with charge

Accessible by Public Transport: 1 mile from York station


York's Chocolate Story

0845 070 6255


King's Square,


  • Baby changing facilitiesBaby changing facilities
  • Coach parties acceptedCoach parties accepted
  • Credit cards accepted (no fee)Credit cards accepted (no fee)
  • Disabled toiletsDisabled toilets
  • Facilities for groupsFacilities for groups
  • Gift shopGift shop
  • On-site cateringOn-site catering
  • On-site light refreshmentsOn-site light refreshments
  • Public toiletsPublic toilets
  • Regional Tourist Board MemberRegional Tourist Board Member
  • Welcome HostWelcome Host
  • Accepts groupsAccepts groups
  • Facilities for corporate hospitalityFacilities for corporate hospitality
  • Children welcomeChildren welcome
  • Disabled accessDisabled access
  • Dogs not accepted (except guidedogs)Dogs not accepted (except guidedogs)
  • Smoking not allowedSmoking not allowed
  • Facilities for hearing impairedFacilities for hearing impaired

Self-Assessed Accessibility Details


  • The surface of the car park and pathway leading to entrance:
    • Yesis solid
  • YesDrop-off point for guests outside entrance


  • Restaurant / cafe provide meals for visitors with special dietary requirements:
    • YesSugar free (diabetic)
    • YesGluten free (coeliacs)
    • YesLow potassium
    • YesLow sodium
    • YesVegetarian
    • YesVegan
  • YesSeating suitable for wheelchair users, ie moveable and good height for person sitting in a wheelchair

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift:
    • YesFrom the entrance to reception / ticket area
    • YesTo a specially adapted public toilet suitable for wheelchair users
    • YesTo the gift shop
  • YesGood contrast between the floor and walls
  • YesLift equipped with raised floor numbers or braille numbers or letters
  • YesBaby changing facilities


  • YesRoutes/pathways suitable for wheelchair users or visitors with limited mobility
  • YesAudible alarm system


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