Formed in 2005, Bryn Jones Associates are the leading operations, commercial and customer experience management consultancy in the UK. Our focus is on our clients achieving their potential in terms of the customer experience, the offer, the commercial potential and the right operating model. BJA also work on the planning and mobilisation of new developments and operations covering all the customer, commercial and operational elements of a project.
Services include visitor services, front of house, operational and organisational reviews, business planning, commercial reviews, options appraisals, interim support to help bring about change and the mobilisation of new developments, training, developing and implementing standards.
What makes BJA different is that we are a boutique consultancy made up of senior managers and former directors of operations and commercial activity at some of the UK's most prestigious attractions and institutions. It is the directors and senior consultants that do the work and deliver the projects. We stay with clients through implementation. BJA's work is renowned for being practical, realistic, achievable, customer and commercially focused.
The client list includes Oxford and Cambridge University, The Royal Albert Hall, The National Museum of Oman on behalf of Tate, The Museum of London Group, Barbican Centre, the Wellcome Collection, The Orbit (London Olympic Park), York Minster, Birmingham Sports & Events, CADW, National Museums Scotland, Wales and Northern Ireland.